Privacy Policy

Last updated: 26/09/2025

Back On Track Garage Doors respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website, services, or team.

1. Information We Collect

We may collect personal information such as:

  • Your name, phone number, and email address

  • Your home or business address

  • Details about your garage door or gate (for quotes, servicing, or installations)

  • Any other information you choose to provide when contacting us

We also collect non-identifiable information automatically, such as website usage data (via cookies and analytics tools).

2. How We Use Your Information

Your information is used to:

  • Provide quotes, bookings, and customer support

  • Carry out garage door and gate services

  • Communicate with you about your enquiry or job

  • Improve our services and website

  • Send occasional updates or offers (only if you’ve opted in)

We will never sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information only when necessary to:

  • Complete a service (e.g., ordering parts from suppliers)

  • Meet legal obligations

  • Work with trusted service providers (such as IT or website support) who assist us in running our business, under strict confidentiality agreements

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Analytics

Our website may use cookies and third-party tools (such as Google Analytics) to improve user experience and understand website traffic. You can disable cookies in your browser settings if you prefer.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Opt out of marketing communications at any time

To exercise these rights, contact us at:

ash@backontrackgaragedoors.com.au

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Back On Track Garage Doors - ash@backontrackgaragedoors.com.au